Terms of Use

The operator of the Assistela app and service is Giga Media Business, spol. s r.o., U valu 862/2, Ruzyně, 161 00 Prague 6, Czech Republic, Company ID: 26898756, VAT-ID: CZ26898756.

For general support, contact support@assistela.com. For privacy questions, contact privacy@assistela.com.

Assistela is a personal AI assistant for Mac, iPhone and iPad. It helps with communication, summaries, reminders, calendar, browser work, integrations, automations and remote access through supported channels.

Features may differ by platform, app version, AI service availability, account settings and permissions granted in the operating system or third-party services. Paid Managed AI credit does not unlock app features.

Some features require an Assistela account. When registering and using an account, provide accurate information and protect your sign-in credentials, pairing tokens, API keys and devices.

If we detect misuse, limit bypassing, a security risk or a violation of these terms, we may temporarily restrict or suspend the account, device, server service or a specific feature.

The Assistela apps for macOS, iPhone and iPad and the supported Remote connection are free. Optional Assistela Managed AI credit pays only for actual use of supported AI models and does not unlock app features.

Current credit values, prices, limits and availability are shown on the website or in the portal. An offer marked “Coming soon” is not available to order.

Payments may be processed by Stripe or another payment partner identified at checkout. Assistela does not directly process payment card numbers.

Top-up Assistela credit is non-refundable, has no cash value, and does not expire unless required otherwise by mandatory law. It can be used only for Assistela Managed AI usage.

Credits and limits are intended for Managed AI usage and have no cash value unless expressly stated otherwise. Exhausted credit or a failed payment may restrict Managed AI, but not the free app features or Remote connection.

Assistela Managed AI credit is not a subscription and does not renew automatically unless explicitly stated at checkout.

Refunds are handled according to applicable law, payment partner rules and the specific situation. These terms do not limit mandatory consumer rights.

Digital service delivery may begin immediately after purchase. If you exercise a statutory withdrawal right, contact support@assistela.com and include your account email and order identification.

Assistela Managed AI may select from different AI models based on availability, cost, input type, required features, images, limits and internal service rules.

Request content may be sent to the selected AI service so the model can generate a response. If you use your own API keys or an account with an AI service, that service's terms also apply to you.

Availability, speed, quality and pricing of AI models may change. We may adjust model selection, available models, safety limits and protective rules when needed for operation, cost, security or service quality.

AI models can make mistakes and may provide inaccurate, incomplete, outdated or misleading information, or fail to point out something important. Always verify important outputs, especially for legal, financial, medical, safety, employment or business decisions.

You are responsible for regularly backing up important data, documents, files, configurations, history and outputs that you do not want to lose. Assistela is not intended to be the only storage location for critical data.

To the extent permitted by law, the operator is not liable for damages caused by data loss, an incorrect or missing AI answer, an unsent notification, a missed reminder, an inaccurate summary, service outage, AI service unavailability, or any consequential or indirect damages.

The iPhone and iPad app may operate as a companion to the Mac app. The delivery service transfers encrypted data between paired devices and does not act as a permanent message archive.

With normal pairing, transfer between iPhone and Mac is application-encrypted. You are responsible for securing your devices, passcodes, biometrics, Keychain and system accounts.

If a device is temporarily unavailable, pending encrypted data remains in the sending app's local storage and the delivery server does not persist its contents. The app may retain it locally for delivery retries for no more than 7 days; some request types expire sooner.

You are responsible for content you enter into Assistela or make available through integrations. You must have the right to use that content and must not violate third-party rights or applicable law.

When you enable integrations such as email, calendar, reminders, contacts, Telegram, browser, Home Assistant or other services, Assistela works with data according to your settings and granted permissions.

You must not use the service for spam, phishing, malware, unauthorized access, harassment, infringement of third-party rights, bypassing limits, excessive infrastructure load or activities prohibited by law.

You must not share account access in a way that bypasses plan limits, resell access to the server service without the operator's consent, or attempt to obtain other users' tokens, keys, data or internal service configuration.

Personal data processing is described in the Privacy Policy. The website, portal and administration may use technical cookies and similar technologies required for sign-in, language, security, billing and service operation.

We use Cloudflare Turnstile to protect forms from bots and abuse. Turnstile may process technical signals to verify that a request does not appear to be automated abuse.

In the future, we may use Google Analytics or similar analytics to measure traffic, website performance and feature usage. Analytics will not be used to create advertising profiles from your message contents and will be described in the Privacy Policy.

If Assistela or its companion app is downloaded through the Apple App Store, Apple rules, Apple standard license terms or App Store terms may also apply alongside these terms.

The service may link to Stripe, Apple, Cloudflare, Google, Telegram, AI services and other third parties. Their own terms and data processing policies apply to their services.

We try to operate the service reliably, but we do not guarantee uninterrupted availability. Maintenance, outages, API changes, AI service limitations or app bugs may occur.

Features marked as beta, experimental, demo or test may be changed, limited or removed without prior notice.

You can stop using the account or request account deletion. The operator may terminate or restrict the service or account if the user violates these terms, the law or service security.

We may update these terms. The new version will be published on the website. If a change materially affects paid use of the service, we will try to inform users in a reasonable way.

These terms are governed by the laws of the Czech Republic, unless mandatory legal rules provide otherwise. Consumer rights under applicable mandatory laws are not affected.